Data Protection / GDPR Notice

Effective Date: September 20, 2025

At Serpex, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This notice outlines our data protection practices and the measures we have implemented to safeguard your personal information. For a detailed overview of how we process your personal data, please refer to our Data Processing Agreement.

What is GDPR?

The General Data Protection Regulation (GDPR) is European Union legislation aimed at strengthening and unifying data protection laws for all individuals within the European Union. The regulation came into effect on May 25th, 2018, and provides individuals with greater control over their personal data.

Who We Are

Serpex is a product developed to provide advanced SERP (Search Engine Results Page) data solutions.

Data We Collect

  • Website Usage: We use Google Analytics to understand how our website is used. This data is anonymized and does not identify individual users.
  • Form Collection: We use form collection services to manage form submissions on our website. This includes collecting user data such as names, email addresses, and other relevant information provided by users for the purpose of inquiries, sign-ups, or support requests.
  • Email Communications: We use email service providers for managing email communications, including newsletters and transactional emails.
  • Live Chat: We use live chat services to provide real-time chat support on our website.
  • API Usage: When you interact with our API, we log the requests for monitoring and improving our services. These logs are managed securely.
  • Billing and Payments: We use secure payment processors to process payments and manage billing information.

Data Storage and Retention

Our API servers are hosted securely. We retain personal data only for as long as necessary to provide our services. Upon termination of our services, we will securely delete all personal data in accordance with applicable laws.

Your Rights

Under the GDPR, you have the right to:

  • Access your personal data.
  • Request corrections to your personal data.
  • Request the deletion of your personal data.
  • Object to the processing of your personal data.
  • Request the transfer of your personal data to another service provider.

Simply reach out to us on Live Chat or email us for accessing this data.